GES-A SET Service Design Lead

1 - 3 years
Full Time
United States
New York, NY
    • OB DESCRIPTIONWhy you’ll love Cisco

      We change the World, we are passionate about our employer and the brand we represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees’ groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact. You’ll be part a team that cares about its customers, enjoys having fun, and you’ll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired.

      Who You’ll Work With

      We are one winning team effectively facilitating initiatives with multi-functional teams. You will work with leadership across service strategy and heavy command and control within the ITIL based service design phase. You will build customer relationships inside IT. Building Winning Capability within Cisco by contributing to the long-term success of Cisco through the sharing of methodologies and becoming engaged in mentorship activities. Consistently striving to improve and reinvent yourself. This role allows flexibility, customer engagement, groundbreaking technology and career mobility.

      Who You Are

      You are detailed in understanding of the end to end service management life cycle. Experience in introducing new or transitioning existing services into a diverse production environment.

    • You will have a record of delivery to time, cost and quality measurements in a programmatic fashion.
    • You are experienced in ITIL v3 certification or validated ITSM.
    • You have an extraordinary track record in a leadership role of achieving business objectives on a cross functional basis in a fast-paced environment.
    • You are excellent with operational, programming and presentation skills and strong interpersonal and understanding of all aspects of service designs.
    • You are able to interpret customer and project delivery requirements into service specifications understanding resource, risk and budgetary requirements.
    • You have working knowledge of service design principles.
    • You have highly developed planning skills and solid relationships building skills.

What You’ll Do


    • Main Objective


    • Ensure the service strategy is met with the service design practice and achieve the documented customer business requirements. Accountable to perform the function of Design Coordinator and maintaining a single point of coordination and control for all activities and processes within this stage of the services lifecycle.



    • Validate Service Strategy inputs to the Service Design process.
    • Design the detailed functional aspects of the service strategy in support of the chosen infrastructure, application, and data management environments in alignment with the organization operating model principles
    • Work closely with customers, account teams, pursuit team members, and peers to define operating and service levels required to meet business requirements and to ensure the solution is serviceable
    • Create and maintain all Service Design artifacts
    • Service Components, Scope Split, RACI, Timeline w/ Ramp, Service Design Workbook
    • Define the structure for Service Design cost inputs.. ex- by site, tech, region, stakeholder.
    • Lead Scope Split and RACI sessions with the customer, and Account Team stakeholders
    • Enhance existing Cisco service component designs to compliment the new service
    • Coordinate, validate, and rationalize development of services costs for delivering governance, plan, design, and implementation activities from all delivery organizations (eg all technology organizations, partners, and geographies)
    • Produce and maintain all service definitions, delivery terms and conditions, SLA’s, and assumptions (for all delivery organizations including partners) for inclusion in the Statement of Work or similar artifact
    • Create language for service descriptions, delivery terms and conditions, SLA’s, assumptions, and solution performance for insertion into the associated Statement of Work or similar artifact
    • Ensure all contractual terms for providing third party service provision includes the appropriate operational vendor management model and service governance paperwork
    • Coordinate with Service Transition lead to ensure the Service Design is included in Service Transition plans.

Why Cisco


    • At Cisco, each person brings their unique talents to work as a team and make a difference.


    • Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.


      • We connect everything – people, process, data and things – and we use those connections to change our world for the better.
      • We innovate everywhere – From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.

    We benefit everyone – We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.


    • Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco


    Cisco is an equal opportunity employer.
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