Sr. Technical Writer

3 - 5 years
Full Time
United States
Austin, TX
March 2, 2019

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 267 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Sr. Technical Writer in the Global Professional Services Organization. Authors integration/support docs and merchant-facing technical documentation. We are seeking a candidate who is able to run development tools to use and test APIs and other solutions to verify the accuracy of the information that we provide.

Do you understand how developers think? What they love/hate when it comes to documentation? Do you have a knack for organizing technical content so it’s easy to understand? Do you have a passion for empowering developers with the tools they need to be successful?

If so, the PayPal Dev Docs team is looking for you!

PayPal is the industry leader in online and mobile payments, including brands like Braintree, Venmo, Paydiant and Xoom. As a Sr. Technical Writer, you will create experiences that enable merchants to discover, build and maintain financial solutions that allow them to get paid quickly and easily, via web, mobile devices, apps, or point of sale.

In this role, you will work directly with various product and development teams to produce new documentation and update existing documents for the payment solutions we are bringing to market. You will also collaborate with the rest of the technical writing team on an ongoing basis to ensure that our tools, guidelines, and standards are effective and efficient.


Our ideal candidate will be able to:

  • Understand the different types of PayPal users and develop content to meet their needs.
  • Write, edit and organize content, including quick starts, integration guides and API references.
  • Edit documents for grammar, style, voice and tone.
  • Team up with a wide variety of stakeholders, including product owners, engineers, integration teams, technical support, marketing, UX, etc.
  • Review site metrics to prioritize updates, and incorporate feedback from internal/external customers.
  • Ensure the developer experience fits seamlessly into the customer’s end-to-end experience with PayPal.
  • Manage time and projects effectively, juggling multiple projects and deliverables.


  • Fluent written and spoken English (second language desirable).
  • Excellent writing and editing skills.
  • Experience with authoring tools and environments such as HTML, Markdown, GitHub, and Confluence.
  • Basic ability to work with sample code, such as cURL, JavaScript, PHP, C#, and Java.
  • Software development skills are a plus.
  • Five or more years in the technical writing industry.
  • Ability to work with and communicate effectively to diverse individuals globally.
  • Ability to work independently, but happy to collaborate with other writers and developers.
  • Ability to organize your own work with minimal supervision and be able to meet tight project deadlines.
  • Ability to manage issues effectively, dealing with challenges constructively and positively.
  • Ability to maintain productivity and high-performance levels under pressure.
  • Relationship-building skills to collaborate with internal subject-matter experts and external customers.
  • Willingness to help when needed and actively share knowledge.

Writing samples required.

We’re a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

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