Work Experience

• Globe Life - American Income Division

  Sep 2026 – Present Las Vegas, NV, United States

  Appointment Setter

  • Build rapport and qualify prospects through outbound and inbound conversations, scheduling 20+ appointments per week for
  licensed agents.
  • Manage objection handling and follow-up cadence across a pipeline of 360+ leads.
  • Log every contact and outcome in our CRM to keep handoffs to agents accurate and on time.

• Self-Employed

  Feb 2026 – Present Las Vegas, NV, United States

  Owner & Captain, Private Boat Charter Business

  • Own the full client lifecycle for a private charter business on Lake Mead: inquiry, booking, trip customization, and on-water
  delivery.
  • Independently manage all business operations — clie

• Creatunity

  Nov 2024 – Jan 2026 Las Vegas, NV, United States

  Marketing Operations Manager

  • Led workflows across a 25+ person team spanning creative, media buying, project management, and tech.
  • Automated ClickUp workflows, increasing output ~30% and cutting manual handoffs ~78% (from 9 steps to 2 steps per
  launch).
  • Built 100+ SOPs and knowledge assets supporting repeatable, on-time product launches.

• Webforce HQ

  Feb 2024 – Nov 2024 Las Vegas, NV, United States

  Operations Manager

  • Partnered with 100+ sales reps and finance and tech teams to hit MRR and client satisfaction targets; consistent
  month-over-month MRR growth and contributed to a 95% CSAT score.
  • Redesigned account-management and tech workflows, improving operational efficiency 15% as measured by average ticket
  resolution time.
  • Served as the cross-functional owner linking client success, sales, finance, and tech to keep client deliveries on schedule.

• Webforce HQ

  May 2022 – Feb 2024 Las Vegas, NV, United States

  Customer Success Manager

  • Owned onboarding through 90-day adoption for 10+ health and wellness and eCommerce brands ($1M to $100M+ revenue); 85% reached full platform adoption within 14 days.
  • Drove $100K+ in incremental MRR through upsells and expanded services tied to client goals and measured results.
  • Built and led a 2-person customer success team, each managing 5 to 7 eCommerce health & wellness accounts, to support the agency’s growing account base.
  • Built a Monday.com account-health dashboard tracking MRR, net revenue retention (NRR), engagement, meeting attendance, and revenue trends; flagged 3 at-risk accounts before renewal.
  • Escalated a platform feature request through Jira and delivered a custom checkout flow in 7 days, preventing churn and lifting that client's revenue by 3%.
  • Oversaw payouts, transfers, and chargeback monitoring on $1M+ in processed payment volume.
  • Ran quarterly business reviews with 11 accounts to review outcomes, renewal risk, and next-quarter goals.

• VisCap Media

  Jul 2021 – May 2022 Las Vegas, NV, United States

  Head of Operations

  • Implemented EOS dashboards and KPIs tracking MRR, retention, AR/AP, and client capacity across the agency’s account base.
  • Acted as operations integrator for founders, removing cross-functional bottlenecks that affected client delivery.
  • Scaled teams from 10 to 40+ internal employees and 34 to 70+ remote members while maintaining client service quality.

• VisCap Media

  Dec 2020 – Jul 2021 Las Vegas, NV, United States

  Senior Project Manager

  • Managed 5 of the agency’s highest-value strategic accounts, serving as each client's dedicated success manager for goal alignment and performance reporting.
  • Built and led a 5-person project management team, each managing 7 to 10 eCommerce and Amazon client accounts, to
  support the agency’s growing account base.
  • Identified expansion opportunities and flagged at-risk accounts to leadership across the strategic account portfolio.

• VisCap Media

  Jun 2020 – Dec 2020 Las Vegas, NV, United States

  Project Manager

  • Managed a portfolio of up to 22 eCommerce and Amazon accounts, acting as each client’s main point of contact for
  onboarding, campaign deliverables, and communication.
  • Supported process improvement using Airtable, ClickUp, and Slack to keep client deliverables on track.