As the Cybersecurity Technology Enablement Manager, you will play a critical role in driving the success of our Post-Sales and technical field teams by developing and executing strategic enablement initiatives that enhance time-to-value, customer adoption, retention, and account expansion. In this role, you will leverage your deep technical cybersecurity background to bridge the gap between complex product architecture and field execution.
In this role, you’ll collaborate closely with leaders across Customer Success, Delivery Assurance, Global Support, Product, and other cross-functional teams to refine and scale enablement programs that drive measurable business impact. You will take ownership of global post-sales technology enablement, ensuring alignment with company objectives while continuously optimizing programs based on data, customer telemetry, and field insights. Additionally, you will spearhead the evolution of technical onboarding and adoption frameworks, ensuring consistent and compelling execution throughout the post-implementation customer journey.
This is a highly hands-on role. You won’t just design enablement strategies—you’ll be rolling up your sleeves and executing them. Success in this role means being in the trenches with post-sales teams, leading by doing, and demonstrating a deep personal ownership of both strategy and execution.
This role requires a strategic mindset, technical credibility, strong leadership, and a passion for customer excellence. The ideal candidate is proactive, highly adaptable, and thrives in a fast-paced environment where field feedback fuels continuous improvement.
For positions in this location, we offer a base pay of $126,800 – $221,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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