Senior Mgr Product – Personalization

5 - 10 years
Full Time
United States
San Jose, CA
February 17, 2019

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 267 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

This is a unique opportunity to transform the way PayPal uses customer data to create innovative and inspiring customer experiences. We’re looking for a leader to advance how we use data to deliver personalized experiences across the entire customer lifecycle. You will be charged with creating and driving the vision for Personalization across PayPal.


  • Establish the vision for personalization through customer data and be the internal thought leader for this area
  • Constantly work with Key stakeholders in Marketing, Customer Service and Product Management and inspire them with our capabilities
  • Facilitate the capturing and crafting of use cases and translate them into detailed requirements and key data needs
  • Partner with engineering and data teams to meet these needs
  • Define and track success metrics
  • Manage and maintain a market-driven, evolving Product Roadmap
  • Work with Technology, Marketing, Operations, Business Stakeholders and other cross-functional teams on a daily basis to support their use of customer data for personalization
  • Manage a team of Product Managers


  • 8+ years experience in product management
  • A strong understanding of optimization, modeling and advanced personalization in a digital environment
  • Strong understanding of data modeling and data pipelines
  • Experience with dependent systems including digital asset management (DAMs), content management (CMS) and real-time decisioning systems
  • Deep knowledge of marketing and ad technology features and capabilities
  • A quick learner for the needs of differing business domains (Marketing, Sales, Product, Operations)
  • A value-driven approach to product management
  • Ability to work directly with senior leaders
  • Comfortable working with distributed teams in a large, matrixed organization
  • Experience with Agile or Scrum methodologies
  • Self-starter, self-motivated, great learner, creative, can get up to speed quickly
  • Has work ethic and personality that thrives in a fast-paced culture with tight deadlines, shifting priorities and who can handle pressure and sensitive situations with poise and emotional maturity

We’re a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

Apply for this job


Related Jobs