Product Manager Middle+/Senior [Delivery]

We are looking for a Product Manager to join the Origination Delivery team and take ownership of Ambassador Delivery, our in-house bank card delivery channel in Mexico.

Our ambassadors do more than deliver cards — they help customers activate banking products, promote additional services, and acquire new customers through referrals. The team is responsible for developing the ambassador mobile app, internal operational tools, and processes that drive delivery efficiency, customer activation, and cross-sell performance.

In this role, you will work at the intersection of product management, operations, and business performance, focusing on improving key product and operational metrics. You will collaborate closely with operational teams and regional managers to optimize ambassador productivity, delivery costs, and conversion, while developing the Ambassador Platform to support new task-based services across banking products.

Challenges that await you

• Owning the development and performance of Ambassador Delivery as both a product and an operational channel
• Analyzing product and operational metrics, identifying root causes of performance changes, and driving data-driven improvements
• Improving customer activation and cross-sell conversion through the ambassador channel
• Optimizing delivery completion rates, cost per meeting, and ambassador productivity
• Developing and improving ambassador incentive schemes, ensuring transparent performance tracking and accurate compensation
• Enhancing the ambassador mobile app and internal management tools to improve operational efficiency and user experience
• Building and improving operational dashboards to help regional teams monitor performance and make data-driven decisions
• Formulating hypotheses, running experiments, and evaluating their impact on product and operational metrics
• Working closely with Operations, regional managers, Engineering, and Analytics teams to implement improvements across product and operational processes
• Developing the Ambassador Platform toward a task-based model, enabling the existing infrastructure to support additional banking services and operational scenarios

What makes you a great fit

• 4+ years of experience as a Product Manager, preferably working with operational products or performance-driven business processes
• Strong analytical skills and hands-on experience working with product and operational metrics, including conversion, cost, productivity, and efficiency
• Proven ability to independently analyze performance data, identify root causes of metric changes, and translate insights into actionable improvements
• Experience defining and tracking KPIs, working with dashboards, and collaborating with analytics teams to ensure data quality and transparency
• Experience formulating product hypotheses, prioritizing initiatives based on business impact, and evaluating results through data and experiments
• Strong understanding of end-to-end operational processes and experience improving business performance through both product and process changes
• Experience designing and running A/B tests and product experiments
• Strong stakeholder management and communication skills, with experience collaborating closely with operational, technical, and cross-functional teams
• Hands-on approach and willingness to dive deep into operational details, work with regional teams, and continuously monitor business performance
• B2 or higher English level for effective communication with an international team

Your bonus skills

• Previous experience as a Product Analyst or Data Analyst
• Experience with delivery, logistics, field operations, or other operations-heavy products
• Hands-on experience with SQL, BI tools, or advanced product analytics

Our ways of working

• Innovative Spirit: A commitment to creativity and groundbreaking solutions
• Honest Feedback: valuing open, transparent communication
• Supportive Team: a strong, collaborative community
• Celebrating Achievements: recognizing our wins together
• High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances

Our benefits

• Relocation support to Mexico with assistance for the employee and their family
• Flexible work from one of our offices or remote
• Healthcare Coverage
• Education Budget: Language lessons, professional training and certifications
• Wellness Budget: Mental health and fitness activity reimbursements
• Vacation Policy: Annual leave and paid sick leave as per applicable policies