Customer Delivery Consulting Engineer-Security

5 - 10 years
Full Time
United States
Columbia, SC
  • This position is an on-site role in Sumter, SC***What You’ll Do

    The Customer Delivery Consulting Engineer position is responsible for the support and delivery of Customer Experience Network Optimization, and Security services to Cisco’s Tier 1 Customers in the US Public Sector market. Performs and drives architectural, design and integration engineering for complex network infrastructure solutions. Customer Experience CEs assist customers with tool selection and strategic direction of tools and network management systems. CEs identify and document network/security design and architecture best practices. CE’s work closely with the Product Account Team and their strategy for account growth-both product and services; provide insight to the customer’s buying strategy and initiatives.

    Customer Experience CEs align and drive focused work with customer’s business strategy and objectives. On a quarterly basis, CEs are expected to present overall status of projects and delivery as part of the Quarterly Business Review. CEs will provide backup support on other Advanced Services accounts. Engineers will demonstrate and generate applicable technical, standard methodologies, and white papers, support testing and validation of solutions and software strategies along with configure devices and troubleshoot errors.

    In addition to an CEs day-to-day customer activities, training and mentoring other CEs will be required. CEs lead the responsibility for driving regional Customer Experience projects and customer based project initiatives. CEs will actively lead complex network, security, and collaboration design, performance engineering or problem resolution projects. CEs solve complex, multi-functional technical issues that cross boundaries over many disparate products technologies, showing the value of our services at all times being proactive and involved in all aspects of our services delivery and provide visibility to various customer forums.

    Who You’ll Work With

    The Public Sector Customer Experience involves helping to craft the customer’s vision for their network and maintain a secure, state of the art environment that is second to none in terms of network up time and reliability. The qualified engineer in this account will be able to have an impact on this Federal Government customer and help them transform to meet their mission.

    Who You Are

    The successful candidate will provide support to our DoD customer in testing and verification of solutions, along with hands on support to customers as technology is being deployed.

      • Facilitate assessments of the customer’s network utilizing our toolset.
      • Provide best practices consulting to remediate findings.
      • Support testing and validation of solutions and software strategies, configure devices, and troubleshoot errors.
      • Work with account team and their strategy for account growth – both product and services provide insight to the customer’s buying strategy and initiatives.
      • Show the value of our services at all times – be proactive and get involved in all aspects of our services delivery and provide visibility to various customer forums.
      • Demonstrated consulting skills and customer facing experience which should include working with the Senior Leadership Team where required and other customer teams.
      • Must have an expert level command of IOS and be able to lead technical discussions about features and functionality of projects and immediately turn that around into reality for the customer.
      • Prior demonstrated experience working with minimal direct supervision. The candidate should be able to effectively work on their own and engage other team members when required to meet the customer’s needs and providing deliverables as required on time.
      • CCIE is highly desirable, or demonstrated equivalent experience in any one of the specialties listed
      • Must have CISSSP, or Sec+, CCNA Security or equivalent
      • Typically requires BS/CS/Business or equivalent plus 6-8 years’ experience in a network engineering, telecommunications support environment or internetworking
      • Must be willing to travel up to 25%

    We are looking for the security technical specialty below

      • Candidate must have advanced knowledge and experience with the following areas System Hardening and Availability, Threat Identification and Mitigation, Intrusion Prevention and Content Security, Identity Management, ASA Firewall/VPN, IOS Firewall and Confidentiality and Secure Access (PKI, IKE, RSA, etc.
      • Perform analysis and diagnosis of complex networking, security, or collaboration problems
      • Build simulated networks in test labs to resolve problems and compatibility issues
      • Contributes to Virtual Teams
      • Provides ad hoc systems/product training
      • Generates reusable Intellectual Capital in the form of standard customer deliverables.
      • Has experience with ISE, FirePower, SteathWatch, ASA, Firewall and/or IPS

    Why Cisco

    At Cisco, each person brings their unique talents to work as a team and make a difference.

    Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes
    from our people.

  • We connect everything – people, process, data and things – and we use those connections to change

our world for the better.

  • We innovate everywhere – From launching a new era of networking that adapts, learns and protects,

to building Cisco Services that accelerate businesses and business results. Our technology powers
entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.

  • We benefit everyone – We do all of this while striving for a culture that empowers every person

to be the difference, at work and in our communities.

Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture
geek? Many of us are. Be you,
with us! #WeAreCisco

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