The Customer Delivery Consulting Engineer position is responsible for the support and delivery of Customer Experience Network Optimization, and Security services to Cisco’s Tier 1 Customers in the US Public Sector market. Performs and drives architectural, design and integration engineering for complex network infrastructure solutions. Customer Experience CEs assist customers with tool selection and strategic direction of tools and network management systems. CEs identify and document network/security design and architecture best practices. CE’s work closely with the Product Account Team and their strategy for account growth-both product and services; provide insight to the customer’s buying strategy and initiatives.
Customer Experience CEs align and drive focused work with customer’s business strategy and objectives. On a quarterly basis, CEs are expected to present overall status of projects and delivery as part of the Quarterly Business Review. CEs will provide backup support on other Advanced Services accounts. Engineers will demonstrate and generate applicable technical, standard methodologies, and white papers, support testing and validation of solutions and software strategies along with configure devices and troubleshoot errors.
In addition to an CEs day-to-day customer activities, training and mentoring other CEs will be required. CEs lead the responsibility for driving regional Customer Experience projects and customer based project initiatives. CEs will actively lead complex network, security, and collaboration design, performance engineering or problem resolution projects. CEs solve complex, multi-functional technical issues that cross boundaries over many disparate products technologies, showing the value of our services at all times being proactive and involved in all aspects of our services delivery and provide visibility to various customer forums.
Who You’ll Work With
The Public Sector Customer Experience involves helping to craft the customer’s vision for their network and maintain a secure, state of the art environment that is second to none in terms of network up time and reliability. The qualified engineer in this account will be able to have an impact on this Federal Government customer and help them transform to meet their mission.
Who You Are
The successful candidate will provide support to our DoD customer in testing and verification of solutions, along with hands on support to customers as technology is being deployed.
We are looking for the security technical specialty below
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