CRM Senior Account Director – Public Sector

Job Description

As a member of our CRM Sales team, you will play a key role in our future success. CRM & Industry Solutions is a rapidly growing focus area for ServiceNow, and you will help drive that growth with support from the business unit and executive team.

ServiceNow is seeking a CRM Senior Account Director who is a customer-facing domain expert and creates innovative business solutions with our customers. You will oversee market success for ServiceNow’s CRM & Industry solutions. These products are built on our industry-aligned, market-leading CRM platform and give departments and agencies a single source of truth, so processes run on consistent information. In the New Zealand public sector, you will work with national agencies and departments to deliver digital services that improve citizen experiences, reduce red tape, and make it easier for government to deliver.

What you will do

The CRM Senior Account Director builds client relationships while meeting quarterly and annual sales quotas in an assigned territory.

• Develop a sales strategy for your territory, including a target prospect list and regional sales plan
• Work with national agencies and departments to shape and deliver public sector digital services capabilities that improve citizen experiences, reduce red tape, and simplify service delivery
• Arrange and lead initial executive and CxO discussions and positioning meetings, working closely with your Solution Consulting counterpart to deliver “art of the possible” demonstrations of ServiceNow’s CRM solutions
• Manage the sales process through to opportunity close
• Manage ongoing accounts to ensure customer satisfaction and identify additional revenue opportunities
• Support regional ServiceNow partner channels to deliver an effective customer experience
• Use internal tools to manage leads and produce accurate forecasts, territory plans, and goals
• Research prospects and accounts using CRM data, social media, search engines, and AI tools
• Regular travel across New Zealand is expected

How you work

You are a market maker and business builder. You create demand rather than waiting for it, open doors with senior executives yourself, and are not afraid to pick up the phone. You bring original ideas and a clear point of view to shape the market in your territory. You build the pipeline and the strategy, rather than simply aggregating what others hand you.

To be successful in this role you have

• Demonstrated ability to apply AI to work processes, decision-making, or problem-solving, such as using AI-powered tools, automating workflows, or assessing AI’s impact on your function or industry
• 12+ years in sales, with a record of generating new business for enterprise-class customer experience or other business solutions
• Proven experience selling to public sector customers in New Zealand, including national agencies and departments
• Advanced knowledge of sales force automation, customer service management, enterprise resource planning, or other business application technologies is ideal
• Experience managing short and long complex sales cycles
• Strong understanding of business sales processes
• Bachelor’s degree in business, marketing, or a related discipline, or equivalent experience

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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