Flow by ServiceNow is a standalone conversational AI service desk, with its own product and its own codebase. Employees ask for help wherever they already work — Slack, Microsoft Teams, email, or the browser. Flow answers from connected knowledge, handles the request, and runs automations the team publishes. AI is how the product works, and a person stays in control when the action is sensitive.
Flow is a new company inside ServiceNow, reimagining every function from first principles. We hire builders with agency and curiosity who use AI as the default way to design, review, and operate. They challenge inherited ways of working and treat their work as craft.
Flow is only as good as the systems it can read and the actions it can take. On the Integrations team, you’ll own how Flow connects to the systems companies run on, including identity, devices, ticketing, documents, and chat. You’ll turn them into three things: assets Flow can inventory, knowledge it can cite, and actions it can run. Every connection keeps each source’s permissions intact.
In your first 12 months, you’ll make sure priority systems support assets, automations, and knowledge that Flow can actually use. Connection health and failed actions will be operable without a specialist in the room, and every new system will follow one contract for permissions, audit, and proof.
Types of problems you’ll get to work on
Our stack
TypeScript on Bun, PostgreSQL, Temporal for durable execution, Nango as the OAuth broker. We expect you to be excellent in a comparable stack and fluent in ours within weeks. We are not screening for this list.
Intelligence is commoditizing. Connection and execution are not. A model that reasons brilliantly and cannot act on the systems a company actually runs is a demo.
Flow already reaches a broad and growing share of the systems enterprises run day to day, and this team decides how fast that surface grows and how far each connection can be trusted. We aren’t writing connectors one at a time. We’re building the generator, the contract every provider follows, and the proof that what Flow says it did, it actually did. Real problems: a vendor specification that lies, an access model that must be mirrored exactly or not at all, a sync that resumes cleanly a million items later, and a tool surface a model has to get right without reading the documentation.
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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