ServiceNow’s Advanced Technology Group is a customer-focused innovation team building intelligent software and AI-powered work experiences. We combine AI workers, workflows, chat, knowledge, and integrations to make complex enterprise operations accessible to everyday users.
Our researchers, applied scientists, engineers, designers, and product managers have a dual mission: build end-to-end products for customers while experimenting with and de-risking the technologies that will shape how people work.
We are looking for an experienced, backend-leaning full-stack engineer who can take a problem and solve it across the product and system. You will build customer-facing capabilities spanning the browser, APIs, data models, realtime infrastructure, asynchronous jobs, and external integrations.
You will have the autonomy to shape problems, make sound architectural decisions, and own work from idea through production. We value engineers who are self-directed, pragmatic, curious, and uncompromising about security and software quality.
What we are looking for
Hands-on ADLC experience is mandatory. You must have shipped software using AI across discovery, design, implementation, testing, review, documentation, and production debugging—not only used a coding assistant occasionally.
You know how to validate AI-generated work, define evaluations and regression criteria, manage context, and account for nondeterminism, hallucinations, latency, cost, privacy, and security. You retain human ownership of the architecture, code, and customer outcome.
You can design reliable AI execution paths involving prompts, structured outputs, agents, tools, approvals, schemas, authorization, retries, observability, and failure recovery. Model output is treated as untrusted input, and consequential actions require explicit authorization.
TypeScript, React, Node.js, Express, PostgreSQL, Sequelize, Redis, RabbitMQ, Socket.IO, Zod, Nx, Vite, Vitest, Playwright, Sentry, AWS, Kubernetes, Helm, Terraform, Cursor, and Linear.
Experience with every technology is not required. Python, FastAPI, AI agent runtimes, MCP, enterprise integrations, and direct AWS infrastructure experience are valuable but not mandatory.
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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