MOUZAM KHAN Senior Program Manager | PMO & Delivery Leader | PMP, ITIL Lahore, Pakistan | +92 320 4687654 | [email protected] | U.S. Citizen linkedin.com/in/mouzam-khan-pmp-itil-b0701ab PROFESSIONAL SUMMARY PMP- and ITIL-certified Senior Program Manager with a track record of leading technology programs, PMOs and global delivery teams across the USA, Pakistan and the Middle East, for Silicon Valley companies, start-ups and Fortune 500 enterprises. Established PMOs at two companies and ran PMO operations at a third. Managed ~$6M in client revenue at ~55% margins and led organizations of 120+ employees and contractors. Currently leading delivery of AI-native and Agentic AI solutions. CORE COMPETENCIES Program & Portfolio Leadership: Program & Portfolio Management, PMO Setup & Governance, Global Software Delivery, Multi-Country Program Delivery, Agile (Scrum), Waterfall, Risk & Issue Management, Change Request Management, Delivery Controls & Project Health, Resource Planning, Budget & Margin Management, SLA & KPI Management Operations & Transformation: Operations, Organizational Transformation, Product Strategy, Customer Success, Executive & Stakeholder Management, Team Building & Recruitment Growth: Business Development, Strategic Account Management, Partnerships, Vendor & Supplier Management, Strategic Sourcing & Procurement, Pre-Sales Technology & Domains: AI & Agentic AI Products, AI Analytics, Digital Transformation, Automation, SaaS, Enterprise Systems, CRM, FinTech, Asset Finance & Leasing Software, Professional Services PROFESSIONAL EXPERIENCE Mountainise Inc. Senior Program Manager, Program & Product Management, Delivery & Growth Nov 2025 – Present Lead development and delivery of AI-native enterprise products and Agentic AI solutions for Project Management ecosystems. Own product and technology delivery, engineering and operations, keeping profit margins above 30%. Introduced delivery processes, controls and project-health visibility that keep projects on track. Lead project management, customer success and cross-functional teams in day-to-day execution. QAM (SWI) Technologies Senior Program Manager, Program Management, Software Delivery & Growth Nov 2024 – Nov 2025 Built the company’s PMO from scratch, introducing governance, delivery processes, reporting and accountability. Led program and project delivery, product management, client accounts and customer-facing technical teams. Managed Project Managers and cross-functional resources, raising execution standards and customer outcomes. Oversaw operations, pre-sales, maintenance and support, and resource planning. Served as interim leader for Marketing and Business Development, supporting growth and pipeline. Rolustech, Lahore, Pakistan Senior Program Manager, Delivery & Customer Success Jun 2023 – Nov 2024 Established and ran the PMO, strengthening governance, delivery discipline and client outcomes. Led client delivery, Project Managers, customer success and strategic account initiatives. Partnered directly with the CEO and CTO to improve professional services, engineering efficiency and delivery operations. Owned budget, customer satisfaction, new-client programs, technology research and service expansion. Served as interim leader for Business Development and Operations. Feb 2015 – May 2023 NetSol Technologies, Lahore, Pakistan Senior Program Manager, Software Delivery & Customer Management Managed ~$6M in client revenue at ~55% profit margins as cluster head for all Asia-Pacific and Australia clients. Led software delivery and maintenance engagements across Singapore, Malaysia, Hong Kong, Japan, Korea, China and Thailand, using Agile (Scrum) and Waterfall. Managed 10 Project Managers, PMO operations and ~150 PM, BA, development and QA resources, directly and indirectly. Ran services governance through SLAs and KPIs, including change-request and maintenance management. Worked with executive leadership on operations, customer strategy, account growth and revenue expansion. Led recruitment, talent development, resource planning and organizational scaling. Audience, Inc. (now Knowles), Mountain View, CA, USA Senior Program Manager, Software Delivery Managed programs for the company’s largest customers, Samsung, Intel and Lenovo, and automotive clients including Tesla. Coordinated global contractors, suppliers and vendors across sourcing, implementation, and noise-cancellation chip analytics and testing. 2013 – 2014 Flextronics International, San Jose, CA, USA Director, Program Management Managed $10M–$100M New Product Introduction (NPI) and reference-platform programs. Led strategic sourcing, procurement, supplier management, forecasting and negotiations, including NDAs and design win agreements. 2012 – 2013 Altior Inc., San Francisco Bay Area, CA, USA Senior Technical Project Manager / Account Manager Managed strategic customer engineering projects and accounts, along with technical sales and marketing. 2011 – 2012 Altera Corporation (now Intel), San Jose, CA, USA Senior Customer Technical Program Manager Managed $5M+ strategic programs and ~70 global resources for Huawei, Cisco, Brocade and Broadcom. Managed vendors, partners and distributors, SLAs and RMAs, and pre- and post-sales support. 2004 – 2011 Earlier Career Senior Lead Technical Sales Manager, Cadence Design Systems, San Jose, CA (2003 – 2004): Led $10M+ SaaS/Design Workbench deployment programs for Sun Microsystems, HP and Flextronics. Senior Account Manager / Product Manager, SiliconExpert Technologies, Santa Clara, CA (2000 – 2003): Managed key accounts including NASA, Toshiba and Solectron. Customer Technical Support Manager, Actel Corporation (now Microchip), Mountain View, CA (1995 – 1999): Managed platinum customers including Cisco and Nortel Networks. EDUCATION & CERTIFICATIONS Project Management Professional (PMP), Project Management Institute (PMI), California, USA ITIL Certified B.S. Electrical Engineering, Purdue University, Indiana, USA B.Sc. Mathematics, Statistics & Physics, University of the Punjab, Lahore, Pakistan Diploma, Business Administration & Business Law, University of California, Santa Cruz, USA Certificate, Network Administration, University of California, Santa Cruz, USA ADDITIONAL INFORMATION Selected clients: Cisco, Huawei, Oracle, NASA, Yahoo, Facebook, Samsung, Apple, Intel, Lenovo, Dell, HP, Microsoft, Toyota, Mercedes-Benz, Broadcom, Brocade, Sun Microsystems Languages: English (native), Urdu (native), Arabic (elementary)
