Sales & Product Operations Specialist

Description

inDrive Ads is inDrive’s global advertising monetization business, partnering with media agencies, brands, and technology providers across multiple markets.

This role owns the operational path of every partnership: from first contact and NDA, through contracting, invoicing, and payment, to reporting and the ongoing contracting and billing inquiries that follow. It also supports Product Managers with vendor-facing operations during solution discovery.

Key Responsibilities

Onboarding new counterparties

• Initiate and complete NDA execution for every new relationship
• Collect the internal and external paperwork required to open a counterparty: company documents, tax and banking details, compliance and KYC materials
• Support Legal and Finance through counterparty compliance and due diligence checks by gathering the required documentation and following up on outstanding items
• Set up the counterparty and deal records in ZIP and Zoho
• Update and maintain relevant business information, especially revenue-related data, within the CRM system.

Contract execution

• Prepare and route contracts, addenda, and insertion orders with agencies within the Big 5 holding groups, direct brands, and technology partners
• Coordinate review and approval across Legal, Finance, Tax, and Sales
• Manage signature through DocuSign, or paper originals where a counterparty cannot use e-signature
• Anticipate what each subsequent step will require and flag it to the relevant stakeholders before it becomes a blocker
• Follow up with counterparties and internal teams at a regular cadence until each document is signed and filed
• Maintain complete and current contract records, including archiving of executed documents

Billing and invoicing

• Issue invoices against signed contracts and delivered campaigns
• Track the status of contracts, agreements, and invoices by market and counterparty, and escalate items at risk of falling behind
• Anticipate where delays and bottlenecks are likely to arise and flag them to the relevant stakeholders early enough to be mitigated
• Reconcile billing data across ZIP, Zoho, Workday, and Google Ad Manager
• Handle post-invoicing items: credit notes, re-issued invoices, withholding tax documentation, and reconciliation of disputed amounts

Counterparty communication and inquiries

• Own communication with counterparties on contracting, financial reporting, and billing, acting as their point of contact from NDA through to final settlement to post-transaction support (internal and external)
• Serve as the reference point for internal questions on contracting, billing, and invoicing: status checks on a specific agreement or invoice, confirmation of amounts, entity, or market
• Prepare aggregated summaries and reports requested by Tax, Accounting, and Finance
• Respond to partner questions on invoices and contract terms after issuance

Product operations support

• Partner with Product Managers through solution discovery, facilitating requests for vendor quotes and proposals on their behalf
• Manage vendor communication to obtain pricing terms and documentation, and present the responses back to the PM in comparable form
• Carry selected vendor agreements through the same NDA, contracting, and onboarding process

Reporting and process

• Maintain a single view of contract and invoice status accessible to Sales, Product, and Finance
• Produce recurring reporting on contracts in flight, revenue booked, and outstanding invoices
• Build and maintain trackers and reconciliation files in Excel and Google Sheets
• Identify recurring points of delay and propose process improvements

Qualifications

• 3+ years in sales operations, contract administration, or commercial operations, in adtech, media, SaaS, or a marketplace business
• Direct experience running contracts end to end with external counterparties, including agencies or enterprise clients
• Solid working understanding of billing and invoicing cycles and of commercial contract structures
• Working knowledge of taxation principles relevant to cross-border invoicing, including VAT and withholding tax
• Proven ability to drive a multi-party process to completion through consistent follow-up, without needing to be managed
• Comfortable working across Legal, Finance, Tax, Sales, and Product stakeholders in multiple markets and time zones
• Advanced Excel and Google Sheets: pivot tables, lookups, reconciliation of large data sets
• Working knowledge of contract and e-signature tools (DocuSign or equivalent) and CRM or ERP systems
• Fluent English
• Strong attention to detail and a high standard of accuracy in documentation

What would give you an advantage
None of the below is required, but each would strengthen an application:

• Spanish and/or Russian as a second language
• Experience working in or with Latin America, and familiarity with the region’s commercial and regulatory specifics
• Hands-on experience with ZIP, Zoho, Workday, or Google Ad Manager
• Experience with multi-entity or cross-border billing
• Experience supporting a vendor procurement or sourcing process

Why join us

• Help us challenge injustice by creating fair choices for millions of people across 47 countries.
• Develop your professional skills with access to mentoring, career consulting, and learning programs.
• Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
• Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
• Work alongside people who take initiative, speak openly, and challenge themselves to grow.
• Improve your language skills through co-financed courses and internal speaking clubs.

Final benefits may vary depending on the location.