Senior Driver Operations Specialist (Expansion)

Description

The Driver Operations Specialist is responsible for building, growing, and maintaining a healthy driver supply in the Expansion market.

Key Responsibilities

• Lead Driver Operations across Expansion markets, taking ownership of operational performance and driver supply health across multiple countries.
• Travel to support new launches and newly launched markets
• Lead the operational setup and launch of new markets and cities, from market preparation and launch planning to execution, stabilization, and further scaling.
• Monitor and analyze key driver metrics across markets, including acquisition, registration, verification, activation, conversion, supply, engagement, retention, and overall driver performance.
• Build and maintain dashboards, reports, and monitoring frameworks to ensure visibility into driver funnel and market performance.
• Lead underperforming markets by identifying key operational gaps, defining recovery plans, setting priorities, and driving execution together with local teams.
• Evaluate the effectiveness and efficiency of driver acquisition channels, incentives, offline activities, and other growth initiatives.
• Work cross-functionally with Marketing, Business, Product, Legal, Finance, Verification, Customer Support, and other teams to ensure successful market launches and sustainable growth.
• Support operational planning, including driver acquisition strategy, incentives, offline operations, resources, and budgets.
• Collect and analyze market insights, competitor practices, driver feedback, and local operational learnings.

Skills, Knowledge & Expertise

• 3+ years of experience in Driver Operations, Marketplace Operations, Growth Operations, Business Operations, Market Expansion, or a similar role.
• Experience in ride-hailing, mobility, taxi, transportation, logistics, delivery, or another marketplace business is highly preferred.
• Fluent written and spoken English
• Willingness to travel frequently and extensively across international markets
• Strong experience working with driver or supply-side metrics and understanding acquisition, onboarding, verification, activation, engagement, retention, and conversion funnels.
• Strong analytical skills and hands-on experience with operational KPIs, dashboards, reporting, and performance analysis.
• Strong understanding of market launch processes and ability to coordinate multiple operational workstreams and dependencies.
• Proven ability to lead complex operational projects independently and drive them from planning to execution.
• Experience working closely with Product, Marketing, Business, Legal, Finance, Verification, Customer Support, and other cross-functional teams.
• Strong ownership mindset, proactivity, and ability to work independently with limited supervision.
• Advanced proficiency in Google Sheets / Excel and experience working with BI dashboards and reporting tools.

Nice to have

• Experience working across multiple countries, regions, or emerging markets.

Why join us

• Help us challenge injustice by creating fair choices for millions of people across 47 countries.
• Develop your professional skills with access to mentoring, career consulting, and learning programs.
• Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
• Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
• Work alongside people who take initiative, speak openly, and challenge themselves to grow.
• Improve your language skills through co-financed courses and internal speaking clubs.

Final benefits may vary depending on the location.