Support Engineer, Automation & Cloud

Job Description

We are looking for a L3 Automation and Cloud Specialist Support Engineer to join our Operational & Technology organization. This role bridges hands-on L3 support and DevOps engineering for the media systems, cloud platforms, automation tools, and workflows that power Versant’s production and content operations. The ideal candidate thrives in a fast-paced environment, brings urgency and ownership to complex incidents, and uses automation and sound engineering practices to make systems more reliable and easier to support.

Key Responsibilities

• Provide advanced L3 support for mission-critical media, cloud, automation, storage, and enterprise systems; coordinate escalations with L3 engineering, vendors, and platform owners.

• Troubleshoot complex service, integration, permissions, networking, storage, and performance issues across Linux/Unix, macOS, and Windows environments.

• Support MAM/PAM and newsroom/media systems, including Avid Interplay, Fonn Mimir, and Avid MediaCentral UX.

• Build and maintain repeatable automation for provisioning, configuration, patching, software deployment, monitoring, and operational workflows.

• Develop and troubleshoot scripts, integrations, and infrastructure configurations using Python, YAML, JSON, XML, PHP, Terraform, and Ansible.

• Partner with cloud, security, storage, networking, application, and production teams to design resilient solutions for media workflows.

• Participate in incident response, root-cause analysis, change management, and technical documentation; identify and implement preventive improvements.

• Create clear runbooks and communicate technical status, risk, impact, and next steps to technical and non-technical stakeholders.

• Provide onsite weekend and off-hours coverage for planned maintenance and time-sensitive production needs.

Qualifications

• 3+ years of experience in systems engineering, DevOps, platform support, media technology, or advanced technical support.

• Proficiency in Python and working knowledge of YAML, JSON, XML, and PHP; able to read, troubleshoot, and develop scripts and integrations.

• Strong systems administration and troubleshooting skills across Linux/Unix, macOS, and Windows.

• Hands-on automation and configuration-management experience with Terraform, Ansible, Jamf, Munki, and Chocolatey.

• In-depth knowledge of cloud architecture and solutioning, including AWS, S3 storage classes and lifecycle strategy, cloud/hybrid storage, IAM, networking, observability, Amazon Bedrock, and AWS Elemental MediaConvert.

• Experience supporting MAM/PAM or media workflow platforms; familiarity with Avid Interplay, Fonn Mimir, and Avid MediaCentral UX strongly preferred.

• Strong communication skills and a collaborative mindset; able to prioritize competing needs and work calmly during high-impact incidents.

Preferred Qualifications

• Experience in broadcast, streaming, newsroom, post-production, or media supply-chain environments.

• Familiarity with Git, CI/CD, monitoring and alerting platforms, virtualization, containers, and IT service-management processes.

• Experience modernizing legacy workflows, integrating enterprise platforms, or leading vendor troubleshooting calls during critical events.

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with a VERSANT Media employee at one of our locations prior to a hiring decision. VERSANT Media’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].

VERSANT Media is committed to fair and equitable compensation practices. We include a good faith pay range for each position to comply with applicable state and local pay transparency laws and to promote equity across our organization. Actual compensation will be based on factors such as the candidate’s skills, qualifications, experience, and location and may include additional forms of compensation and benefits such as health insurance, retirement plans, paid time off, etc.

VERSANT Media is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at VERSANT via-email, the Internet, or in any form and/or method without a valid written Statement of Work in place for this position from VERSANT’s Talent Acquisition team will be deemed the sole property of VERSANT. No fee will be paid in the event the candidate is hired by VERSANT as a result of the referral or through other means.