We are looking for a service designer to guide the service strategy and expert experience for the Intuit Expert Network. The Intuit Expert Network is experienced by Intuit’s customers as TurboTax Live and QuickBooks Live, and delivers those offerings by delighting and empowering Intuit’s global network of experts. It is a foundational part of Intuit’s strategy as an AI-powered expert platform.
As the Service Design Lead, you will work collaboratively on a wide range of projects and initiatives centered on the service experience provided by Intuit’s Expert Network. In this role you will work closely with Intuit’s Chief Product & Design Officer, Chief Customer Success Officer, the Product + Design Team’s Distinguished Director of Product Management, and product creation leaders across the company.
Details of what you’ll do:
Data-passionate: you’re adept at harnessing the power of data, analytics and machine learning to transform experiences. You look to data for inspiration, a way to balance and inform intuition.
A masterful storyteller: you’re able to work in multiple mediums and leverage your superpowers to bring possibilities to life, tangibly.
A great coach: positive, instructional, encouraging in every interaction.
A high-candor diplomat: you’re “pie, not slice” by nature and are comfortable building bridges by speaking the truth, no matter the organizational and functional boundaries